At SIHA Mart, we want you to shop with confidence. If you are not satisfied with your purchase, you can request a return according to the terms below.
You may return an item if:
• The product is damaged or defective.
• You received the wrong product.
• The product is not as described on our website.
Return requests must be made within 7 days of receiving your order.
• The item must be unused, in original packaging, and with all tags/labels attached.
• You must provide a proof of purchase (order number or invoice).
• Some products may not be eligible for return due to hygiene or safety reasons (see below).
• Perishable goods (e.g., fresh food, groceries).
• Personal care and hygiene products (e.g., cosmetics, undergarments).
• Customized or made-to-order products.
• Items damaged due to customer misuse.
1. Contact Support – Reach out to us via phone, email, or live chat within the 7-day return window.
2. Submit Proof – Share photos/videos of the product showing the issue.
3. Approval & Instructions – Once approved, we’ll share the return address and shipping instructions.
4. Inspection – The returned item will be inspected before processing a refund or replacement.
• If approved, you may choose a full refund or a replacement product (subject to stock availability).
• Refunds will be processed according to our Refund Policy within 5-7 working days after inspection.
Phone: +8801320-387763
Email: info@sihamart.com
