At SIHA Mart, customer satisfaction is our priority. If you are not completely happy with your purchase, you may be eligible for a refund according to the terms below.
You may request a refund if:
• You received a damaged or defective product.
• You received the wrong product.
• The product is not as described on our website.
• The seller fails to deliver the product.
• Your order was canceled by SIHA Mart or the seller.
1. Submit a Request – Contact our Customer Support via phone, email, or live chat within 7 days of receiving your order.
2. Provide Evidence – In case of damaged or incorrect products, please share photos/videos as proof.
3. Return the Product – If required, ship the product back in its original packaging.
4. Refund Approval – Once verified, your refund will be processed.
• Prepaid Orders: Refunds will be credited back to your original payment method (bKash, Nagad, Rocket, Bank Transfer) within 5-7 working days.
• Cash on Delivery Orders: Refunds will be sent to your preferred mobile banking or bank account within 5-7 working days after approval.
• Perishable goods (e.g., food items).
• Personal care & hygiene products.
• Customized or made-to-order items.
• Items damaged due to customer mishandling.
Phone: +8801320-387763
Email: info@sihamart.com
